Knowledgebase: Orders
How do I set up the 3dcart/Amazon Order Integration?

The Amazon Order Sync App is available for purchase from our App store. Click here for more information.

3dcart's Amazon Integration Module allows you to import your processed Amazon Seller Central orders directly into your 3dcart store for reporting and centralization. Rather than logging into two interfaces - your 3dcart Online Store Manager for your 3dcart orders and Amazon Seller Central for your Amazon based orders - you can now have all the orders centralized into one channel!

Due to restrictions from Amazon, orders imported to your store (from Amazon Seller Central) are not able to trigger your 3dcart store's order alert notification emails.

The integration does have the ability to send script synchronization emails - which can be used to view when synchronization occurs and if any orders were brought in. However, be aware that this email is sent each time the synchronization script runs (once every hour), so it can fill up an inbox rather quickly.

Use the set up instructions below to set up the Amazon Order Synch Integration.

Gathering your Amazon Merchant and Marketplace Web Service (MWS) Credentials
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First, you will need to gather some credentials from your Amazon Seller Central account that will allow the connections between services to work. These credentials are as follows:

  • Merchant/Seller ID
  • Marketplace ID
  • MWS Access Key
  • MWS Secret Key

Please refer to Amazon on how and where to retrieve this information as it is unique to each individual Amazon Seller Central account

Additional Information
In order to use the 3dcart/Amazon Integration Service, you will need to use Amazon's Marketplace Web Services (MWS) module. To be eligible to use MWS, Amazon sellers must have at least one of the following Amazon services:

  • a non-individual Selling on Amazon account
  • an Amazon WebStore account
  • an Amazon Product Ads account
  • an Amazon Payments account (for example Checkout by Amazon)*
  • an Amazon Fresh account

Sellers with only individual Selling on Amazon accounts are not eligible to register for or use MWS. If you are an individual seller and would like to use MWS, you can become eligible to register for MWS by upgrading to a Professional seller account from the Amazon Services Selling on Amazon page.

*For the purposes of this article, we will assume you are using Checkout by Amazon (CBA) as it is the most popular of the methods listed above for 3dcart Merchants.

Adding the Credentials to your 3dcart Store
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Now that we've retrieved your credentials, let's add them to the 3dcart store.

  1. Log into your 3dcart Online Store Manager
  2. Use the left hand navigation menu and go to Modules
  3. Using the search bar at the top, look for "Amazon Integration"
  4. The module will appear and you will click on the "Change Settings" link provided.
  5. Enter the collected credentials into their respective fields and click save at the top right of the page.

Before enabling the module, click on the "Test Credentials" button at the top right of the page to make sure the credentials are accurately entered.

Your integration is complete. Next we will go over the individual settings found on the page.

Amazon Integration Settings
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Here we'll go over the individual sections and settings of the integration page.

Script Settings
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You will have the following settings available in this section.

  • Enable Amazon Order:
    Enables the module to begin downloading order information from your Amazon Seller Account
  • Last Order Imported:
    Will display the latest order that was imported by the module
  • Last Script Run
    This will display the date and time that the script last ran
  • Import Orders From
    Using this calendar, you will select the timeframe to begin downloading your orders

This date selection is only for the intial run of the downloads. The process will be automated after this initial run.

  • Send log to (email): Enter the email address that you would like to have the script's log to be sent to

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The credentials area is where you will enter your Amazon MWS credentials described at the start of this article.

  • Merchant / Seller ID
  • Marketplace ID
  • MWS Access Key
  • MWS Secret Key

Order Mapping
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In this section, you will map the downloaded orders to specific order status queues found in your 3dcart account. This is intended to give you an area in which to view the orders more easily prior to processing.

  • Order Status (Fulfilled by Merchant)
    This option is for orders placed on Amazon that you, as Merchant, will be fulfilling yourself. Your options are to move the order into either the New order status or Unpaid status.

When processing these downloaded orders; when they are placed into the shipped status of your store with the relevant tracking numbers, a call will eventually be made from your store updating the order on your Amazon Seller Central account as well.

  • Order Status (Fulfilled by Amazon)
    This option will be used for orders that Amazon will be fulfilling for you via FBA. Instead of only having the option of the order going into New or Unpaid statuses, this option (since it is already being fulfilled by Amazon) can be placed in any of your store's order status queues. This particular setting and function will be more for reporting purposes as the order is already shipped and fulfilled for you by Amazon.
  • Payment Type
    With this setting, you will map the Payment types used on the Amazon order to one of your store's already existing Payment options (Online or Offline). This way the orders - as they arrive to your 3dcart store - are shown as being paid with a valid payment option instead of being left blank, which may skew your store's reporting of the orders.

Order Settings
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  • Invoice Number Prefix
    Use this option if you would like to append a unique order prefix to Amazon orders so that they appear different than your regular 3dcart orders.

Shipping Mapping
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Finally, this section will allow you to map the shipping methods recorded on the orders coming in from Amazon so that they match up to your store's available shipping methods. As with the Payment Type option described previously, this is intended for reporting purposes so that the orders are shown to have been shipped by a specific method located in your 3dcart store.

Foir example, Amazon's "expedited" shipping method would be mapped to one of your stores priority shipping methods, while Amazon's standard shipping service is mapped to a regular shipping method in your store.

Again, the purpose of mapping these elements is mostly for reporting purposes and to ensure the orders are shown to have been shipping using some sort of method in your store.

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