Knowledgebase
Can My Users Change The Frequency And Date Of Their Recurring Orders?

Yes!

If you are using 3dcart's Recurring Orders add-on (a.k.a. Autoship), your users with recurring orders may change the date and frequency of the recurring orders themselves by using the following steps:

  1. Log into their customer profile on your store by using the My Account link
  2. Once there, look for the "Recurring Orders" section which will list their recurring orders.
  3. Click on "View Details" of the order they'd like to cancel

At the top of the order, they'll see functions available to change the frequency, date and payment method used on the order.

  • Frequency
    To change the frequency of the order, the user will simply set the frequency to whatever options are made available to them by your module's settings.
  • Date
    Users can also change the date of their next recurrence by changing the "Next Order" date as needed.

Note:
Be aware that changing the order details will be dependent on your Recurring Order module's "Min. days to allow changes" setting.

For example, if you have this setting set to 5, and they (the shopper) is 6 days away from their next recurrence, the changes will be allowed. However, if they are only 4 days away from their next recurrence, the change request will not go through.


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