Knowledgebase: Site Design
What are the RMA Emails template variables?

RMA Emails

If using the store's built-in Return Merchandise Authorization feature, these email templates and variables will be used. These include emails sent to the merchant as well as notifications and authorization instructions sent to the customer.

Tip
In the variables listed below, global variables (discussed here) will be shown in red for easier reference.

RMA - New RMA - Customer
Email sent to a customer when their RMA is received.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ordernum]
  • [RmaNumber]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

RMA - New RMA - Merchant
Email sent to the Merchant, when an RMA is received

  • [store_url]
  • [invoicelogo]
  • [RmaNumber]
  • [ordernum]
  • [custname]
  • [custtele]
  • [custemai]
  • [address2]
  • [state]
  • [zip]
  • [phone1]
  • [email]

RMA - RMA Authorization Instructions
Email sent to the customer specifying the RMA instructions.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [RmaNumber]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Help Desk Software by Kayako fusion