Knowledgebase: Site Design
What are the Orders Emails Template Variables

Orders Emails

When orders are created, moved into their respective status queues, or canceled, the store will generate emails based on the following templates and variables.

Tip
In the variables listed below, global variables (discussed here) will be shown in red for easier reference.

New Order - Customer
Email sent to customer when their order is created on the store.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemid]
  • [itemname]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [trackingcode]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [orderkey]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

New Order - Distributor
Email sent to the distributor (if applicable) when someone orders a product that is drop shipped from the specific distributor.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocomment]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [cost]
  • [numitems]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshipmethod]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

New Order - Merchant
Email sent to the merchant when a new order is received.

  • [answer]
  • [question]
  • [store_name]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]

Processing
Email sent to the customer, when their order status is set to "Processing"

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [trackingcode]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Partially Shipped
Email sent to the customer, when their order status is set to "Partially Shipped"

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [shipment_status]
  • [trackingcode]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Shipped
Email sent to the customer, when their order status is set to "Shipped."

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [trackingcode]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Cancelled
Email sent to the customer, when their order status is set to "Cancelled"

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [trackingcode]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Hold
Email sent to the customer, when their order status is set to "Hold"

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [trackingcode]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Not Completed
Email sent to the customer, when their order status is set to "Not Completed"

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [orderkey]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [promotion_name]
  • [discount_amount]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Custom 1, Custom 2 & Custom 3
Email sent to the customer, when their order status is set to either of the 3 custom order statuses

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [trackingcode]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Unpaid
Email sent to the customer, when their order status is set to "Unpaid"

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [trackingcode]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Review
Email sent to the customer when their order is set to the "Review" status.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [olastname]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocompany]
  • [oemail]
  • [ophone]
  • [oaddress]
  • [oaddress2]
  • [ocity]
  • [ostate]
  • [ozip]
  • [ocountry]
  • [ocomment]
  • [pass]
  • [opaymethod]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [unitprice]
  • [numitems]
  • [itemsubtotal]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshippeddate]
  • [oshipmethod]
  • [trackingcode]
  • [osubtotal]
  • [totaldiscounts]
  • [oshipcost]
  • [otax]
  • [orderamount]
  • [promotion_name]
  • [discount_amount]
  • [question]
  • [answer]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Cancelled - Distributor
Email sent to the distributor (if applicable) when someone orders a product that is drop shipped from the specific distributor and is then set to the "Cancelled" status

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [invoicenum_prefix]
  • [invoicenum]
  • [odate]
  • [ocomment]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [cost]
  • [numitems]
  • [oshipfirstname]
  • [oshiplastname]
  • [oshipcompany]
  • [oshipaddress]
  • [oshipaddress2]
  • [oshipcity]
  • [oshipstate]
  • [oshipzip]
  • [oshipcountry]
  • [oshipmethod]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Review - Automatic Email Reminder
Email sent to customer when the store uses the "Request a review" email.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ofirstname]
  • [thumbnail]
  • [itemname]
  • [itemid]
  • [catalogid]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

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