Knowledgebase: Site Design
What are the Email template Variables for Customers Emails?

Customers Emails

The following variables will be found in the various customer emails sent from the store. These include registration, password reset and CRM notification emails. The email templates listed below do not include order emails since those templates are listed in their own section of the email template interface.

Tip
In the variables listed below, global variables (discussed here) will be shown in red for easier reference.

Customer Registration - Approval
Email sent to customer when their registration is approved.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [billing_firstname]
  • [billing_lastname]
  • [email]
  • [pass]
  • [billing_address]
  • [billing_address2]
  • [billing_city]
  • [billing_state]
  • [billing_zip]
  • [billing_country]
  • [comments]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]

Customer Registration - Customer
Email sent to customer when they register for an account on the store (pre-approval)

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [billing_firstname]
  • [billing_lastname]
  • [email]
  • [pass]
  • [billing_address]
  • [billing_address2]
  • [billing_city]
  • [billing_state]
  • [billing_zip]
  • [billing_country]
  • [billing_company]
  • [accountno]
  • [nontaxable]
  • [groupname]
  • [description]
  • [minimumorder]
  • [price_level]
  • [comments]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]

Customer Registration - Merchant
Email sent to the merchant when someone registers as a customer

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [billing_firstname]
  • [billing_lastname]
  • [contactid]
  • [email]
  • [pass]
  • [billing_address]
  • [billing_address2]
  • [billing_city]
  • [billing_state]
  • [billing_zip]
  • [billing_country]
  • [billing_company]
  • [accountno]
  • [nontaxable]
  • [groupname]
  • [description]
  • [minimumorder]
  • [price_level]
  • [comments]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]

Joined Mailing List
Email sent to customer when they join the mailing list

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Left Mailing List
Email sent to customer when they unsubscribe from the mailing list

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

New Blog Comment
Email sent to the merchant when a comment is posted on the blog

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [blog_comment_email]
  • [blog_comment_name]
  • [blog_comment]
  • [userip]
  • [postid]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Recommend a friend
Email sent to recipient when a visitor uses the "Recommend to a friend" link

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [visitorname]
  • [friendname]
  • [message]
  • [catalogid]
  • [thumbnail]
  • [itemname]
  • [id]
  • [name]
  • [extended_description]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Reset Password
Email sent to the customer when they click on the "reset password" link.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [key]
  • [userid]
  • [email]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]

CRM - New Ticket
Email sent to the merchant when a CRM request is submitted

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [customer]
  • [subject]
  • [message]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

CRM - Reply
Email sent to the CRM customer when their CRM ticket is updated with new information.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [customer]
  • [subject]
  • [status]
  • [department]
  • [message]
  • [company]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

CRM - Reply to Merchant
Email sent to the Merchant when a CRM ticket is updated with new information.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [ticketid]
  • [subject]
  • [message]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Rewards Notification
Email sent to the customer notifying them any new rewards points they may have earned.

  • [store_url]
  • [invoicelogo]
  • [store_name]
  • [firstname]
  • [order_points]
  • [invoicenum]
  • [point_balance]
  • [address1]
  • [address2]
  • [city]
  • [state]
  • [zip]
  • [phone1]
  • [email]

Help Desk Software by Kayako fusion