Knowledgebase: Site Design

How do I customize the Order's Emails?


Order's Emails

The Shift4Shop system generates automatic emails which are sent to your shoppers when an order is placed and when the order is updated into a different status.

These email templates can be edited from your Online Store Manager's Settings >Design >Emails page. You will have two versions of the New Order emails (Text and HTML) as well as a separate template for each of the additional order statuses

The From, Reply To, and BCC fields must be valid email addresses in order to function correctly

Each template uses a series of dynamic variable tags which insert specific database information into the contents of the email. Dynamic tags will always be listed in [ and ] brackets.

Here is a quick reference of the various tags that you can use on the content of the email templates:

Order Information

  • Order Date: [odate]
  • Order Number: [invoicenum]
  • Payment Type: [opaymethod]
  • Subtotal: [osubtotal]
  • Shipping Cost: [oshipcost]
  • Tax: [otax]
  • Order amount: [orderamount]
  • Shipping Method: [oshipmethod]
  • Total Weight: [totalweight]
  • Shipped Date: [oshippeddate]
  • Tracking Code: [trackingcode]
  • Phone: [ophone]
  • E-mail: [oemail]

Order Shipping Information

  • Ship To Name: [oshipfirstname] [oshiplastname]
  • Shipping Address: [oshipaddress] [oshipaddress2]
  • City: [oshipcity]
  • State: [oshipstate]
  • Zip: [oshipzip]
  • Country: [oshipcountry]

Billing Information

  • Name: [ofirstname] [olastname]
  • Address: [oaddress] [oaddress2]
  • City: [ocity]
  • State: [ostate]
  • Zip: [ozip]
  • Country: [ocountry]

Product Information

These following tags will be listed with their respective START & END Block Tags which are required on the template itself in order for the dynamic insertions to take place. Therefore when editing the template, be sure to include the proper comment tags to begin and end the block of coding correctly.

  • Block START: <!--START: product->
    • Item Part Number: [itemid]
    • Item Name: [itemname]
    • Unit Price: [unitprice]
    • Quantity: [numitems]
    • Weight: [weight]
    • Thumbnail: [thumbnail]
    • Manufacturer ID: [mfgid]
    • Short Description: [description]
    • Stock: [stock]
    • Retail Price: [price2]
    • Availability: [availability]
  • Block END: <!--END: product->

Promotions Information

  • Block START: <!--START: discounts->
    • Name: [promotion_name]
    • Description: [promotion_description]
    • Amount: [discount_amount]
  • Block END: <!--END: discounts->

Checkout Questions

  • Question 1
    • Block START: <!--START: checkoutquestions1-><!--START: question1->
      • Question & Answer: [question]: [answer]
    • Block END: <!--END: question1-><!--END: checkoutquestions1->
  • Question 2
    • Block START: <!--START: checkoutquestions2-><!--START: question2->
      • Question & Answer: [question]: [answer]
    • Block END: <!--END: question2-><!--END: checkoutquestions2->
  • Question 3
    • Block START: <!--START: checkoutquestions3-><!--START: question3->
      • Question & Answer: [question]: [answer]
    • Block END: <!--END: question3-><!--END: checkoutquestions3->

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