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Feb
3
New Support Conversations
Posted by Henry Suarez on 03 February 2016 06:02 PM

We are excited to debut our new support conversation tool, powered by intercom, and intended to better assist our merchants!

Going forward, support conversation will now be initiated directly from your 3dcart Online Store Manager!
This way, you are able to get answers to your questions while actively logged into your admin - rather than juggling multiple windows back and forth.
Secondly, the intercom chat system will email you your answers as well as keep them archived for your reference when needed. And if you need to step away from your computer or even log out of the admin while awaiting a reply, no worries! The reply will be waiting for you when you log back into your store!

Just look for the following icon at the bottom right of the admin and start a conversation with our support staff!

We hope you enjoy this new tool. We're just a click away!


Help Desk Software by Kayako fusion