Knowledgebase: FTP

How do I connect to FTP with CuteFTP?


If you are using CuteFTP as your FTP client, the following instructions will help you connect it to your Shift4Shop store's FTP service.

If you do not have your FTP logon credentials, you may contact Technical Support to get them supplied to you. Before contacting support however, please be aware that you will need to be verified as an authorized user on the account before FTP credentials may be given to you.

  1. Open up CuteFTP and click on the File menu to expand it
  2. Click on New >FTPS (SSL) Site to create a new profile to connect to.
  3. Populate the following fields with the appropriate information.
    • Label
      Use this to name your profile. Can be whatever you'd like
    • Host Address
      Enter this as You may also use
    • Username
      Typically this will be listed as "[your-domain]|[username]". If you do not have this information, please contact support and they will be able to supply you with it.
    • Password
      You may also get this information from support.
    • Login Method
      Set to Normal

You will need to click on the "Type" tab and ensure that the Protocol type is listed as "FTP with TLS/SSL (AUTH TLS - Implicit)

  1. Click OK to save your settings

You should now be able to connect via FTP

If you are unable to connect, please contact our support team so we may help you and go over your settings with you.

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