If you are using CuteFTP as your FTP client, the following instructions will help you connect it to your 3dcart store's FTP service.
- Open up CuteFTP and click on the File menu to expand it
- Click on New ->FTPS (SSL) Site to create a new profile to connect to.
- Populate the following fields with the appropriate information as shown in your 3dcart Welcome Email
Use this to name your profile. Can be whatever you'd like
- Host Address
Listed as your FTP Server/Host name in the Welcome Email. Usually this will be your domain name.
Listed as your FTP Login in the 3dcart Welcome Email
See 3dcart Welcome Email under "Ftp Information"
- Login Method
Set to Normal
You will need to click on the "Type" tab and ensure that the Protocol type is listed as "FTP with TLS/SSL (AUTH TLS - Implicit)
- Click OK to save your settings
You should now be able to connect via FTP
If you are unable to connect, please contact our support team so we may help you and go over your settings with you.