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If you can't find the solution in our knowledgebase, you can submit a ticket by selecting the appropriate department below.

Before submitting your ticket, please consider the following guidelines:

  -If you're not a current customer, please submit a Sales Request.
  -When submitting a ticket, please include your full domain name (or trial store URL) to help us properly locate your account.
  -If you're not an authorized user for the account, please provide the last 4 digits of the card on file to authenticate the account.
  -To save time and easily keep track of your tickets, consider submitting all of your requests directly from your Shift4Shop Online Store Manager.


Please submit Technical Support tickets from your Online Store Manager

To help us better assist our customers, we ask that you submit all Technical Support tickets through the Shift4Shop Online Store Manager. Please click here for information on how to do this.

If you are reporting an outage with your store and cannot log into your Online Store Manager, you may use the "General Support" option on this form. To ensure your ticket is addressed in a timely manner, please be sure to use the email address associated with your Shift4Shop account.

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